NOTE: Full Metal Jacket is ALWAYS closed on Sundays and Mondays. If we receive an order after 2PM on Friday it is not guaranteed to be picked up until the following Tuesday.

We primarily use UPS for most orders as we have a discount through our webhost that we're able to extend to the customer. UPS also tends to have the most accurate rates and goes by weight. Typically shipping is not more than $10 on most orders. Shipping times vary based on the state of the world and holidays.

All returns are subjected to a 10% restocking and handling fee. All returns must be cleared with us before being sent back. Items can be returned within 5 business days of delivery. We do not offer complimentary return shipping unless the order was packed incorrectly. Items returned in any condition other than brand new will be subjected to an additional 25% restocking fee, in addition to the 10%. We absolutely accept NO returns on electronics, weapons sights, or body armor. No exceptions. If the item is defective we will work with the manufacturer to get issues resolved.

New: New means new. If you as a customer would have to do anything to the item to return it to new condition, we call it surplus. If the item is new, it may or may not have the tags. Tags come off all the time. We are also very careful with what we call new, and are more likely to throw a possibly new item in the surplus bin. We make less money that way, but a happy customer base is our goal, and we think any surprises about condition should be “Hey, this is better than expected!” rather than “This is definitely not new.” Surplus: Surplus is a grab bag of conditions. Unless stated otherwise in the item description, there will be no unrepaired holes larger than a pin prick or broken seam. There may be repairs, but they’re done well. Nametapes or badges may have been removed. Or you may get one fully patched up! That’s part of the fun of surplus, honestly. That all being said, we don’t sell crap items. Best goes out first, and we save the bad stuff for scrap. As of now, we won’t hand-select, sorry. Most surplus items are surprisingly good condition, and if it is worse than usual, we will make note of that in the item description.

We don’t track you, we don’t store your info for any longer than necessary, and we don’t sell or leak your info to anyone else. We find those things impolite to do. So we don’t do it. We send out emails only to those that select that as an option in the future at checkout. We only send out emails about periodic sales. That's it.