FAQs

 

Shipping
We primarily ship via UPS. Please not we are not responsible for a package once it leaves us, nor do we have any control over shipping delays. 

 

Returns

 

 

 

All returns are subjected to a 10% restocking and handling fee. All returns must be cleared with us before being sent back. Items can be returned within 5 business days of delivery. We do not offer complimentary return shipping unless the order was packed incorrectly. Items returned in any condition other than brand new will be subjected to an additional 25% restocking fee, in addition to the 10%.

We absolutely accept NO returns on electronics, weapons sights, or body armor. No exceptions. If the item is defective we will work with the manufacturer to get issues resolved. 

 

 

 

 

Sizing

 

 

We translate all clothing into the U.S. military sizing system to make it easy. For one, most of our customers are in the U.S. and understand it, but having a universal sizing system in place adds consistency. We will still put the recommended sizing next to the size to let you double check. We will also put the funny foreign-ese sizes in if the item is foreign. In case you know your size in that country or whatever. Sometimes things will be up-sized (like jackets) to allow for layering underneath. If that is the case, it will be noted in the items description.

Payment

We accept all major credit cards. 

 

 

Ordering

 

 

Use the website! We’ve been working on it for a while now, and are constantly rolling out new things, so we’d like to get use out of it. Alternatively, DM us on Instagram, DM us on Facebook, or shoot us an email at fmj@fullmetaljacket.com. This is not the ideal, but we can make it work. You can even call us during regular business hours. This is very much not the preferred method, but we will make it work to get you your items! However, if we post an item on our Instagram, Facebook, or eBay, feel free to message us about it there to keep it easy.

 

 

 

You have an eBay?

 

 

As evidenced by our direct link on our homepage, we do have eBay listings. Sometimes you just don’t know what something is worth because it’s one of a kind, rare, or we really just don’t know. We don’t use reserves on our auctions, so whatever it goes for, it goes for.

 

 

 

 

 

Do you do contracting?

 

 

We do government contracts of all sizes. We are also registered with the Department of State to export ITAR or EAR related items. Email us and we’ll get moving on it. Serious inquiries only.

 

 

 

I’m outside of the U.S. and can’t order an item. What’s up?

 

 

Website could be acting up. Give it a few and try it again. Or email us. It may also be ITAR or EAR. If it is, it could be a long process to get it to you, and the cost (financial and time) is generally something only governments or agencies can afford.

 

 

 

I’m in the U.S. and can’t order an item. Why not?

 

 

Website could be acting up. Give it a few and try it again. Or email us. We also may not legally be able to ship it to you based on your jurisdiction. A good example is rifle and pistol magazines. You may think your laws are dumb, but we’ve been in business for 30 years and we aren’t going to jeopardize that for a $10 sale. Talk to your legislator.

 

 

 

Privacy
We don’t track you, we don’t store your info for any longer than necessary, and we don’t sell or leak your info to anyone else. We find those things impolite to do. So we don’t do it. We don’t send out marketing emails, and you would need to request them if we did.